refund procedure

1. Overview and Consumer Guarantees

At Finesse Bridal, we want you to love your purchase. Our returns framework operates strictly in accordance with Queensland Law and the Australian Consumer Law (ACL).

If you are an international customer, please note that while Australian Consumer Law protects your purchase against major manufacturing faults, local import duties, regional taxes, and international return shipping regulations may apply to your transaction as detailed below.

2. Change of Mind Policy

Because bridal gowns, delicate accessories, and customized apparel involve specialized inventory management, we enforce a strict policy regarding changes of mind:

· Off-the-Rack and Standard Items: We do not offer cash refunds, exchanges, or store credits if you simply change your mind, find a cheaper alternative elsewhere, or choose the incorrect size.

· Custom Made, Altered, or Bespoke Items: Once a deposit is placed, production begins, or alterations commence, bookings cannot be cancelled, and all payments made up to that date are non-refundable.

3. Faulty or Damaged Items (Consumer Guarantees)

If an item arrives with a genuine manufacturing defect, is unfit for its intended purpose, or does not match the product description, you are entitled to a remedy under the ACL:

· Major Failures:You are entitled to a full refund, a replacement item, or compensation for the drop in the item's value.

· Minor Failures:If the issue is minor and can be fixed, we reserve the right to repair the item within a reasonable timeframe instead of issuing a replacement or refund.

· Exclusions: This protection does not apply to damage caused by normal wear and tear, accidents, misuse, failure to follow care instructions, or alterations performed by an unauthorized third party.

4. International Returns

We happily ship and service clients worldwide. However, if you are returning an item from outside Australia, the following rules apply:

· Shipping Costs:Unless the item is verified as faulty under Australian Consumer Law, the customer is entirely responsible for organizing and paying for trackable international return shipping.

· Duties and Taxes:We cannot refund international customs duties, local import taxes, or foreign VAT incurred at your border. You must claim these directly from your local customs office.

· Transit Liability:Finesse Bridal is not responsible for international return parcels that are lost, stolen, or damaged in transit. We strongly advise using a fully insured, signature-on-delivery courier service.

5. How to Initiate a Return

To flag a product issue or request a return assessment:

· Contact us within 7 days of receiving your item at finessealterations@icloud.com.

· Provide your order number, clear photographs of the suspected fault, and a brief description of the issue.

· Wait for our team to issue a written Return Authorization before shipping any items back to our headquarters.